Refund policy

Refund Policy

Our policy lasts 14 days from your receipt date. Cpapindo.co.id will only accept returns on any unopened product. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Any associated shipping cost to return product will not be covered by cpapindo.co.id.

To be eligible for a return, kindly send us an email at imn@cpapindo.co.id before shipping the item back to us.

Please ensure your item is unused,unopened and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the next 30 days. Kindly take note there are certain situations where only partial refunds are granted.
CPAPindo.co.id will only accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for trouble shooting and then, if required, an RMA# will be issued to you via email. CPAPindo.co.id will contact with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item. Please note that any associated shipping cost to return merchandise to CPAPindo.co.id is not covered in any warranty situation.

As this is medical equipment of a very personal nature, all products cannot be returned once the parcel has been opened.

Machines (CPAP, APAP and BiPAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.

Promotional Item
Item purchased on promotional price will not be eligible for exchange and refund.

Exchanges
We only replace items / parts if they are defective or damaged due manufacturing defects within warranty period.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Email is at imn@cpapindo.co.id for any item return or exchange before shipping it out to us or hand delivered direct to our showroom, otherwise it will not be entertained.